Mark Bailey – Managing Director
Mark has been working at EBM since 2008. Overseeing the sales department, ensuring that every prospective customer receives a bespoke proposal suitable to their business. In October 2014 Mark was promoted to Managing Director, succeeding Michael Bailey. Mark’s new role sees’ him responsible for overseeing the development of the company and its customers.
Likes: Fishing & Golf
Dislikes: Bad Customer Service
Michael Bailey – Director
Mick established EBM in September of 2005 after working for a large corporate company. With more than 28 years’ experience as a service engineer, his basic, yet successful, philosophy of good value office equipment with a second-to-none after care service still remains today. In October 2014, Michael handed over the family business to his son Mark. Michael now enjoys engineering and making more time for his grandchildren.
Likes: Dining out, Architecture, Formula one, Family time.
Dislikes: Photocopiers which have not been serviced properly!
Andy Golding – Service Director
Joining us in the summer of 2010, Andy undertakes the running of our famous aftercare service, making sure every customer has quick response time to any defect call and a smile with every service.
Likes: West Ham United
Dislikes: Untidy Workshops
Lee O’Brien – Sales Manager
Sales/account manager for 35 years plus. Lee joined EBM in September 2010. He brings experience in sales face to face and on the telephone always learning and willing to go that extra mile, he is looking forward to continued success in 2014.
Likes: Reading, Sport and wine
Dislikes: Not succeeding
Clare Dale – Customer Services
If you have always wondered whose voice that was at the end of the phone well here she is. Clare answers all inbound calls directing them to the relevant department / person, coordinates defect call outs and order processing.
Likes: Tottenham Hotspur F.C
Dislikes: A Messy Desk
Norman Plummer – Technical Specialist
Mr Photocopier himself, Norman has been working in the trade since time began. For anything technical Norman is your man.
Likes: Salsa Dancing & Socialising
Dislikes: Anything less than perfect.
Dan Guimba – Service Engineer
With over 10 years experience in the industry, Dan is the last member of to join the service team.
Likes: Rock Music
Michelle Bragger – Telemarketer
Michelle brings with a wealth of experience to the sales team, providing excellent product knowledge with different finance options.
Likes: Family Life & Reading
Dislikes: Grammar & Spelling Mistakes
Julie Hudson – Accounts
Julie is responsible for the accounts department. She is the person to speak to regarding invoices and payment queries.
Likes: Horse Riding and Kayaking
Dislikes: Winter and late payments
Teresa Bigwood – Customer Services
The newest addition to the EBM team. Teresa has a wealth of experience in customer services and looks forward to helping customers.
Likes: Family and Dining Out
Dislikes: Untidy Paperwork