Michael Bailey – Managing Director
Mick established EBM in September of 2005 after working for a large corporate company. With more than 28 years’ experience as a service engineer, his basic, yet successful, philosophy of good value office equipment with a second-to-none after care service still remains today.
Likes: Dining out, Architecture, Formula one, Family time.
Dislikes: Photocopiers which have not been serviced properly!
Mark Bailey – Sales Director
Mark has been working at EBM since 2008. He oversees the initial customer sales process, ensuring that every prospective customer receives a bespoke proposal suitable to their business.
Likes: Fishing & Golf
Dislikes: Bad Customer Service
Andy Golding – Service Director
Joining us in the summer of 2010, Andy undertakes the running of our famous aftercare service, making sure every customer has quick response time to any defect call and a smile with every service.
Likes: West Ham United
Dislikes: Untidy Workshops
Lee O’Brien – Sales Manager
Sales/account manager for 35 years plus. Lee joined EBM in September 2010. He brings experience in sales face to face and on the telephone always learning and willing to go that extra mile, he is looking forward to continued success in 2014.
Likes: Reading, Sport and wine
Dislikes: Not succeeding
Clare Dale – Admin
If you have always wondered whose voice that was at the end of the phone well here she is. Clare answers all inbound calls directing them to the relevant department / person, coordinates defect call outs and order processing.
Likes: Tottenham Hotspur F.C
Dislikes: A Messy Desk
Norman Plummer – Technical Specialist
Mr Photocopier himself, Norman has been working in the trade since time began. For anything technical Norman is your man.
Likes: Salsa Dancing & Socialising
Dislikes: Anything less than perfect.
Tom Leake – Service Engineer Trainee
Joining the team in mid-2013 as a Service Engineer Trainee, Tom has quickly picked up the role and undertakes many remote and on-site repairs.
Likes: Playing Guitar
Frankie Killby – Accounts
The newest addition to the EBM team, Frankie, is responsible for the accounts department. She is the person to speak to regarding invoices and payment queries.
Likes: Living in the countryside and family time
Dislikes: Winter and late payments