Should you outsource your IT department?


In most businesses, technology serves as the foundation to success. In 2017 we have become more reliant than ever on digital machines, with IT requirements ranging from search engine optimisation to security implementation, and everything in between. Therefore, it is crucial that we keep our IT systems well managed and well maintained.

Larger business organisations will employ their own in-house IT department. Others will rely on existing staff to solve computing problems when they arise. However, due to the ever-evolving nature of digital technology, more and more companies have made the decision to outsource their IT to an experienced external supplier.

The decision as to whether you need to outsource will largely come down to the size of your business.

Larger firms will generally have the budget, space, and frequent demand required to want to host an in-house IT department. For an enterprise with multiple departments, all of which frequently use IT equipment, it can be beneficial to have a team who are familiar with all aspects of the business to keep it supported. They can be trained in regards to a company’s specific policies, and are consistency available to assist with technological emergencies.

This is less practical for small businesses.

For small and medium enterprises (SMEs), outsourcing IT management can be a cost-efficient means of ensuring that equipment remains efficient and fully functional. Small businesses will not typically have the need for continuous IT support, meaning that to host, train and pay an entire team becomes a costly and ultimately wasted resource.

Outsourcing IT management to an external source, on the other hand, can arguably be considered the wisest economical decision for your business. Providing an on-demand service, your IT can be managed, supported, and protected as need must.

Currently, there are many businesses who do not have the budget for an in-house IT department and who rely on general staff for their technology maintenance. This adds additional pressure and often takes skilled individuals away from the job they are employed to do. With outsourced management, companies are secure in the fact that their IT is being cared for by a knowledgeable team of computing experts.

With programmes tailored to a company’s individual needs, SMEs can still benefit from the specificity they would receive from an in-house department. It is widely agreed though that businesses are only able to grow as far as their technology allows. Outsourced IT suppliers can anticipate, antedate and accommodate the relevant software and equipment necessary to enable growth.

As we’ve touched on, it is ultimately budget that dictates whether you need to outsource. If your business is at a stage whereby every department has multiple machines, breakdowns are frequent, and upgrades are necessary and large-scale, then an in-house IT department may be the most practical answer.

However, if your enterprise is small or medium sized, it is far more economically efficient to outsource to a third party. Our recent collaboration with IT 4 Offices has brought with it a range of new benefits that can be delivered directly to businesses across Essex and surrounding counties. These include (but are not limited to): data protection and recovery, software installation and support, and IT training and skill transfer.

If your business could benefit from the any of these services, or if you want to discover what else an external IT supplier could do for you, get in touch with one of our advisors today!