So many Managed Services firms talk about “exceptional customer service”, but we genuinely mean it. Check out our 5* Google Reviews.
In fact, we’re so confident in our premium service offering, that we guarantee to meet the call out time in your SLA – or your money back.
This is the EBM Guarantee.
But excellent customer services goes further than that. We also pledge to:
- Find the right machine for your business. EBM will never over-spec. your printer/photocopier, so you will not end up paying for functions you don’t use. We’re an independent reseller of printers and photocopiers, meaning we’re not tied to one brand so we have the freedom to source you exactly what you need.
- Offer fixed, straightforward contracts with no hidden charges. We do not include annual price rises in our gold or platinum contracts. Ever. Nor do we charge extra for delivery, network connections, scanning, copying, service visits, toner delivery, etc. Everything is covered in one clear monthly cost.
- Make sure you can always get the help you need. With specialist technicians at the end of the phone, or available to come to site in business hours, EBM help you minimise downtime. Our maintenance contracts are always the same duration as our leases, meaning EBM keep you covered for repairs/services for as long as you lease the printer.
- Never to give you the hard sell. Our business is to help yours grow. A quick sale won’t help anyone in the long-term.
Sound good? We should talk.
Get in touch via the LiveChat function, call 01376 512 575, or drop us an email.