Trainee Field Service Engineer

Trainee Field Service Engineer

Looking for a career change? 

Trainee Field Service Engineer required:

  • Are you looking for a career change?
  • Do you want to learn and develop?
  • Do you want to earn while you learn?
  • We have the role for you.

No industry experience necessary, tell us about your:

      • Genuine interest in hands on mechanical engineering
      • Problem solving successes

Job Summary

The post holder will be working in line with out 5 Core Values providing highly proficient Customer Care to EBM Managed Services staff, customers, and visitors. Ensuring records are accurate, people are chased as required.

Being the face of EBM, you will need to build and keep relationships with our customer. The role will include:

· Interacting with customer both on the phone and face to face.

· Assembling, lifting, and installing photocopiers for new and existing customers

· Fault finding, troubleshooting, and repairing photocopiers.

· Covering the East Anglia area including visits to London and Kent.

You will undertake training and engage in mentoring and coaching programmes to increase your ability, performance and earning potential.

Key Responsibilities:

· Work in line with EBM Core Values and The EBM way.

· Undertaking the EBM ethos of ultimate responsibility in all that we do.

· 1st line technical triage for engineering and IT defect calls.

· 1st line fixing and repairing for engineering and IT defect calls.

· Maintaining accurate stock levels and an organised clean van

· Assembling and pre-delivery inspection of equipment

· Delivery and installation of equipment.

· Cleaning and reconditioning used equipment.

· Attending EBM head office or customer sites by 8:30am.

· To keep our monitoring software up to date and accurate at all times.

· Spotting opportunities to upsell to new and existing customers and Generating leads for EBM sales team when visiting customer sites or communicating via phone or email.

· Carry out project work.

· Monitoring personal progression, achieving, and exceeding set goals and targets.

· Increasing efficiency and beating year on year performance.

· Build and maintain strong, long-lasting client relationships.

· Effective working with all EBM teams while following our core values.

· Managing own time and work priorities and having ultimate responsibility in your time and work.

· Develop a trusted relationships with customers.

· Taking ownership with challenging client requests.

· Keeping daily tasks up to date on Customer Management Systems (CMS)

· Updating our CMS and keeping accurate records.

· Follow customer care processes and ways of working.

· Advising on forthcoming product developments and discussing special promotions.

· Completing orders, tickets, and requests efficient and in a timely manner.

· Undertake product training and keep up to date with latest releases.

General duties

· To undertake any other duties as required by EBM.

· Post holder will be expected to keep themselves up to date on all matters relating to EBM.

· The post holder must maintain the confidentiality of information about clients and other services in accordance with EBM Confidentiality Policy.

· The post holder will be subject to regular monthly staff development review.

· Any commission, bonuses or incentive payments are at the discretion of EBM. These can be removed at any time for behavioural and performance grounds.

· The post holder must follow the EBM Ways of Working and follow any systems and/or processes.

· The post holder must familiarise themselves with the Company Handbook and follow the policies contained within it.

· The post holder must familiarise themselves with matters relating to health and safety management as they affect them personally and/or EBM, reporting any potential risks to life or property immediately in accordance with the Company’s Health and Safety policy and procedures. Participate in the assessment of risk and thereby contribute towards the Health and Safety agenda as appropriate.

Core Values:

· Work in line with The EBM Way.

· Behaviours in line with core values.

· Professional at all times,

· Flexible and open to change,

· Positive and enjoy what we do,

· Team player,

· Passionate about the service we deliver.

· Undertaking the EBM ethos of ultimate responsibility in all that we do.

Job Types: Permanent, Full-time

Salary: £21,673.60-£23,000.00 per year

  • Company events
  • Company pension
  • Health & wellbeing programme
  • On-site parking
  • Monday to Friday

Ability to commute/relocate:

  • Essex: reliably commute or plan to relocate before starting work (required)

Work authorisation:

  • United Kingdom (required)

Work Location: On the road

A busy, growing business  

We grow by investing in our people. We love working with our team to develop their skills. Creating a company culture focused on business and personal growth and development whilst caring for our teams work life balance.

We ask for:

  • Good problems solving skills
  • Demonstrable interest in technical/mechanical fault finding
  • Confident with IT.
  • Physically fit, heavy lifting is involved
  • Keen to learn, develop and progress
  • Strong Customer Care skills
  • Self-motivated
  • Full clean driving licence (held for 3 years minimum)

Your rewards 

  • Excellent basic £20 – £22k
  • Clear and generous performance-based salary increases
  • Lead generation/upselling rewards,
  • Company pension,
  • Manufacturer & in-house training.
  • Company pension
  • Monday to Friday
Ability to commute/relocate:
  • Witham, CM8 3DR: reliably commute or plan to relocate before starting work (required)
Work authorisation:
  • United Kingdom (required)


COVID-19 considerations:
  • We are a Covid safe environment and part of the national workplace testing scheme.
  • We ensure our Team follow government guidance through the working day.


Job Category: Engineer
Job Type: Full Time
Job Location: CM8 3DR Essex Witham

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